01 / CUSTOMER CONTEXT
One place to start.
Customer, estate and premises information are organised so an authorised user can find the material relevant to their account.
Know which site the information belongs to.
Digital client services
Technical information.
Kept useful after the visit.
The best technical advice is less useful if the records, reports and decisions disappear into emails and folders. SGS connects the information to the customer and the premises it belongs to.
ONE CONNECTED TECHNICAL VIEW
THE RIGHT INFORMATION • THE RIGHT PLACE • THE RIGHT CONTROL
01
Connected to the premises.Context is as important as the document.
02
Controlled information.Clear access and managed records.
03
Useful after the visit.Records that support the next decision.
The thinking behind it
The work finishes. The information still matters.
A report can be technically sound and still be difficult to use six months later. Who received it? Which premises does it relate to? Where is the current copy?
SEK Group Services approaches digital services as an extension of practical technical support: give information a sensible structure, keep the controlled records distinct and make it easier to find what matters.
THE CLIENT INFORMATION LAYERSEK APP / IN CUSTOMER TESTING
SEK APPExample customer view
PREMISES / EXAMPLE ONLY
Site A Sample premises
AccountClient access
Site informationOrganised by premises
Reports & documentsEXAMPLE LIST
Assessment reportControlled publication
DocumentSupporting documentRelated to this premises
DocumentIllustrative interface only — sample names and documents, not customer data. Design and access are subject to ongoing testing.
Digital client services
The service doesn't stop when the visit ends.
SEK App is a developing part of the wider SGS support model. It brings customer, estate and premises information into a structured environment, alongside controlled reports and supporting documents.
Behind the client view, authorised licensee administrators maintain premises and asset information. The business providing the application and the business administering customer records have distinct responsibilities.
Currently undergoing customer testing
Functionality and customer access are being reviewed in practical use. This page describes the direction of the service, not a general software launch.
Three connected responsibilities
Useful information, organised by purpose.
Different information needs different controls. Putting everything in one place must not mean treating everything as the same kind of record.
02 / CONTROLLED DOCUMENTS
Reports with a home.
Formal reports and supporting documents can be published into the client information environment without confusing them with editable working records.
Find the controlled document, not another copy.
03 / MANAGED ASSET RECORDS
Inventory with control.
Authorised administrators maintain factual asset information within the application, with reports and exports supporting their customer relationships.
Administratively controlled — not a client editing screen.
Service first. System second.
Technical knowledge first.
Digital tools where useful.
SGS did not start with a software catalogue. The digital work grew from the everyday need to keep technical information understandable, findable and connected to the site.
“The system should support the relationship — not become another thing the client has to manage.”
Access and responsibility
Clear about what's being tested — and what's next.
We're deliberately distinguishing between the information SGS manages and the functions customers can use.
CURRENT / IN CUSTOMER TESTING
Customer information and published documents.
Account-based access, premises-related information and controlled report publication form part of the service currently being tested. Availability depends on the agreed customer setup.
Asset records are currently maintained within the administrative system; relevant information can be supplied through reporting and exports.
PROPOSED NEXT STAGE
Read-only visibility of customer asset records.
A future development direction is for authorised customers to browse their own Asset Register information without changing the controlled records behind it.
Not currently advertised as an available customer portal function.
Records are not certification. An asset list records what has been identified or registered. It does not, by itself, demonstrate compliance, confirm inspection status or replace a professional assessment or controlled certificate.
START WITH THE PRACTICAL NEED
Talk to SGS Got technical information that's difficult to keep useful?
Bring us the context. We'll look at what needs organising and why.
